***LAST UPDATED 20TH MARCH 2021 13:38 GMT***

We want you to be the first to know about what operators are doing to ensure you and their colleagues are safe and how the outbreak can affect your journey.

All operators we mention on TravelNorthEast.co.uk are working hard around the clock to ensure you are safe and safety will always be every operators first responsibility and below you can find the latest information for each form of travel.


Wearing A Face Covering - AFFECTING ALL FORMS OF TRANSPORT: Since 15th June 2020, if you are travelling on any form of public transport you are required by law to wear a face covering, any form of cloth face covering is sufficient according to Public Health England advice; for example covering your nose & mouth with a head scarf or cloth face mask is fine. Remember medical graded PPE is NOT necessary and these should be left for the NHS & carers to use in a professional setting only. For further information click here. The UK Government has given advice on how to make a simple and effective face covering at home, using things you already have in your home, to find out more on how to do it click here.


As we are in the THIRD LOCKDOWN - international travel is banned unless its for essential reasons.

Travel Corridors: You should also follow advice from the Foreign, Commonwealth and Development Office (FCDO) which you can find for every country by clicking here. For details about entry into the UK & to complete the form online click here

Flight Changes: We would strongly recommend checking with your airline, tour operator or travel agency if you are concerned about your journey. You can find out your airlines website & contact details by clicking here.

Entry Into The UK: The UK Government requires all arrivals into the country to complete a Public Health Passenger Locator Form and get proof of a negative Covid-19 test, whether a resident or visitor. For details about entry into the UK & to complete the form online click here.


Most buses are now back to normal timetables, with the exception of some Park & Ride, school and work special services and tourist buses. There are still some amendments below to enable safer travel and social distancing. All bus companies request passengers pay by card, mobile app or pre-paid smartcards where these options are available and reduce cash use as much as possible. Some operators will not give change and the change will be donated to charity if you overpay.

Go North East: Currently running a temporary timetable. Click here to view it (opens in new window).

Newcastle City Centre: From Monday 20th July 2020 some bus services are being moved in advance of works to be undertaken by the City of Newcastle in relation to social distancing guidelines.

08NC80 Pilgrim St - Service 100 passengers should use the previous stop on Blackett Street. Services 1, 30 & 31 will now observe this stop.

08NC37 Pilgrim St - Services 1, 30 & 31 will move to the first bus stop on Pilgrim (outside the Stack).

08NC79 New Bridge St - Service 36 will move to the temporary bus stop on John Dobson St, next to the Laing Art Gallery.

08NC71 Pilgrim St - Service X24 & X34 will now travel north on Pilgrim St and are moved to the bus stop 08NC41 outside Virgin Money  (on the opposite side of the road).

08NC41 Pilgrim St - Service X24 and X34  will also observe this bus stop.

Newcastle City Council have confirmed that Grey Street will become southbound only from Thursday 30th July in order to facilitate social distancing measures. Go North East northbound Quaylink Q1 and Q3 services will be diverted as follows:Service Q3 northbound will divert from Dean Street via Mosley Street, Swan House, Pilgrim Street, (serving 08NC41 - outside Virgin Money), then via New Bridge Street, John Dobson Street and normal route. Service Q1 will divert from Dean Street via Mosley Street, Swan House, Pilgrim Street, Market Street (where stops will be observed to set down passengers) then normal route.

Gateshead: Gateshead Council have confirmed that Jackson Street will be closed to allow social distancing measures to be put into place. Go North East services will operate as follows: Services from/to the south to use High West Street and observe stops at The Gloucester. GNE Services 1A and 1B will use Charles Street, then left onto High Street.GNE Services 53 and Q2 will omit High Street and use Lambton Street.GNE Service 94 will divert via Lambton Street, Prince Consort Rd, Charles Street then left to High West Street in to the bus station

Houghton le Spring: Sunderland City Council have advised that, in line with police requirements, the following changes will be implemented from Friday 12 June in Houghton le Spring to facilitate social distancing measures.

•    Newbottle Street to be made one way southbound
•    No access from Wheler Street into Newbottle Street.
•    Bus stop outside of Lloyds Bank suspended.

Bus services which normally travel northbound along The Broadway/Newbottle Street will operate via the established “Houghton Feast” diversion – via Hillside Way observing temporary stops adjacent to Lidl.  Sunderland City Council will provide appropriate signage for the stops affected (31H07/08/09). Customers from the suspended southbound stop (31H05) should use the next stop on The Broadway.

Sunderland: Sunderland City Council have advised that, in line with police requirements, changes to routes and stops will be necessary in order to implement social distancing measures on Vine Place and Holmeside and will apply from 6pm on Friday 12th June.

Eastbound Closure of Vine Place and Holmeside
The eastbound stops (24S27/24S28/24S29) will be suspended with buses diverted via Stockton Road (temp stop near Age Concern) and Burdon Road re-joining normal routes and stops at Borough Road/Fawcett Street. 

Westbound stops relocated
Westbound, the two stops outside the market entrance will be suspended and services relocated to temporary stops west of Crowtree Road (near Hayes Travel/Aphrodite). Services from 24S24 (2, 2A, 8, 16, 39, 39A, 136, X24, x24A) will observe Temporary Stop A. Services from 24S40 (10, 11, 20, 700, 702) will observe Temporary Stop B.


Train services are subject to last minute changes and temporary timetables on some routes due to the current lockdown. Please check before you travel by clicking here and searching your journey (opens in a new window - not related to TravelNorthEast.co.uk)

Grand Central: Due to the third national lockdown being announced, sadly Grand Central have suspended all services until March.

Seat Reservations: LNER and CrossCountry require passengers to have a seat reservation before travel. If you book an advance ticket you're automatically allocated a seat for that specific train so you must sit in this allocated seat. If you're travelling on an open ticket (which says Super Off Peak, Off Peak or Anytime on it) or a season ticket you will need to reserve a seat at the station ticket office, over the telephone or online up to 10 minutes before departure with the operator you're using before you board. You maybe refused travel with a reserved seat. This is to enable social distancing on-board. Northern. Grand Central and Transpennine Express don't provide seat reservations but you should still sit away from other passengers and social distance onboard whilst sitting by the window if you're alone.

First Class Travel: The First Class LNER lounges at Newcastle and Darlington are still open but there are no refreshments available at the moment. Light complimentary refreshments can be collected by First Class customers on LNER trains. Please follow the onboard announcements for more information after departure from your station.

Due to the ongoing COVID-19 pandemic, catering is currently suspended on board Grand Central services, including the buffet and complimentary refreshments in First Class. Passengers are encouraged to bring their own food to consume on their journey.

On CrossCountry trains they have reintroduced catering for First Class ticket holders onboard but for safety of everyone onboard the way in which the service is provided will be slightly different. The range of products available is also reduced for the time being but is under constant review. Keep listening to onboard announcements for further details of what is available on your service.


Since Monday 29th June 2020 the Tyne & Wear Metro will be operating their normal, full timetable. Their is a train every 3-12 minutes across the network. You can download times by clicking here.

Newcastle Airport Station: Newcastle Airport will be operating at reduced hours for the next few weeks due to a reduction in flight operations. When the terminal is not open, a side door at the station will remain available for Metro passengers, but access to the terminal for airport passengers will be possible for scheduled flights. Metro services will continue to operate to the winter timetable.


National Express: Services are suspended from 11th January 2021 until 1st March 2021. The restart date is subject to change. Download the temporary service map by clicking here. You can checkout fares by clicking here.

Megabus: Services are suspended from 11th January 2021 until 26th March 2021. The restart date is subject to change. You can checkout fares by clicking here. Megabus will continue its Scottish domestic routes with Scottish Citylink and running from Glasgow to London via Manchester & Birmingham for essential travel only.

On both operators, face coverings are mandatory on-board, without wearing one you maybe refused travel by the driver. Please allow extra time to board the coach, allow space between you and your fellow passengers & the driver. Please don't stand in the aisles when waiting to disembark, allow people in front of you to leave first. When waiting to board the coach you should allow more time for others to get off the coach first.


Only card payments will be accepted on the ferry.

Journeys are currently running to a normal timetable. Find out more by clicking here.


Ferries are sailing to their normal schedule for all passengers, where legally allowed to do so.

Passengers should keep their distance onboard and follow the crew directions. Shops are now open with social distancing measures in place and travellers must wear facemasks when boarding and onboard the vessels and in crowded areas onboard. In accordance with UK guidelines, face masks must be worn whilst in UK port terminals.

As per UK Government regulations, you are required to read the latest UK public health advice and related duties for entering and staying in the UK before you travel. Read more here.

For details about entry into the Netherlands click here
For details about entry into the UK click here


All operators in our region already have a cleaning regime for their vehicles however in light of this outbreak, operators are stepping up their processes to ensure a safe environment for passengers and staff.

Every operator in our region has said they are increasing cleaning of main customer touch points, for example grab rails, stop buttons, card machines and ticket vending machines at stations and onboard.

You can do your bit by ensuring you...


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