***LAST UPDATED 4TH APRIL 2020 @ 20:13 GMT***
We are aware of the continuing and rapdily changing situation regarding the Coronavirus (COVID-19) outbreak and the effects this is causing on your travel plans.
We want you to be the first to know about what operators are doing to ensure you and their colleagues are safe and how the outbreak can affect your journey.
All operators we mention on TravelNorthEast.co.uk are working hard around the clock to ensure you are safe and safety will always be every operators first responsibility and below you can find the latest information for each form of travel.
TYNE & WEAR METRO
KEEPING SERVICES CLEAN
The Foreign Commonwealth Office (FCO) and UK Government are now advising against ALL BUT ESSENTIAL TRAVEL which mean's unless your journey is absolutely necessary you are advised to postpone it.
Teesside Airport has taken the difficult decision to suspend all operations from 18:00 on 24th March 2020 until further notice. You should contact your airline if you are affected.
Newcastle Airport has very limited flights because in general the airlines serving Newcastle are not operating or they are running an extremely limited service until mid to the end of April.
You are strongly advised to check your airlines website where the flight status will be displayed. You can find out your airlines website & contact details by clicking here and selecting your airline.
Temporary emergancy timetables from Monday 23rd March 2020 came into force and some operators will amend these further from Monday 30th March 2020; as more staff need to self isolate and a huge drop in demand as passengers also self isolate or chose to work from home. If your bus operator or service is not mentioned below, as far as we are currently aware, the service is running as normal.
MUTUAL TICKET ACCEPTANCE: From Monday 30th March, any valid ticket can be used on any bus operator in Tyne and Wear, Northumberland, County Durham and the Tees Valley areas for the duration of the emergency timetable as long as your ticket is valid in the area you are trying to travel in.
Return, day and season tickets on routes and in fare zones where the original ticket is valid.
Network One tickets are still recommended for multi-zone and multi-mode travel in Tyne and Wear.
Middlesbrough Bus Station will closed from tonight until further notice. Buses will stop at nearby stops, for those that run via the Town Hall/Cleveland Centre area its best to catch your bus from around that area at their normal stop but look out for your bus as there maybe congestion. For full details of where to catch your bus click here.
Go North East; In line with the patterns of use Go North East are now seeing, from Saturday 4th April there will be changes to services to some services so please check your timetable by clicking here. Further changes are planned for services in Gateshead, Sunderland and Chester-le-Street from Saturday 11th April with all existing journeys for key workers maintained. Details for these changes will be announced soon.
Arriva North East, from Monday 30th March 2020, will run a further amended service with reduced timetables on most routes. Click below for timetables for your area.
Arriva in Newcastle, North Tyneside, Tyne Valley and Northumberland
Arriva in County Durham, Darlington and Richmond
Arriva in Teesside, East Cleveland & Whitby
Yorkshire Coastliner routes will also change temporarily, from Monday 23rd March 2020. with only two buses per day to/from Whitby and an hourly service between Scarborough & Leeds. Click here for the timetable.
Stagecoach North East have been running amended timetables and have announced that from Sunday 5th April 2020 they will be operating a further reduced service. For full details of services until & including 4th April 2020 download their service plan by clicking here. For service plans from Sunday 5th April 2020 click here.
Gateshead Central Taxis for details of routes ran by Gateshead Central Taxis and paid for by Nexus, from Sunday 5th April until Saturday 11th April 2020 please click here.
Borders Buses are operating emergancy timetables on routes 51, 60, 67, 70, H1/H2, X62, X95, 235, B1, 267 and 464 (some of these are just outside our region). No other routes are running for the foreseeable future. Download the timetables for these services by clicking here. Timings are approximate please allow a little bit of time to travel and only make ESSENTIAL journeys.
Scarlet Band Bus and Coach Ltd is to suspend operation of service 16 (The Pink Bus) and service 20 from Saturday 4tg April until further notice. This is due to driver availability and reduced demand for the services. A Saturday timetable is operating on routes between Bishop Auckland and Wear Valley View/Oakenshaw.
Weardale Motor Services Stanhope to Bishop Auckland services will only operate to Bishop Auckland at key times, otherwise terminating at Crook. X21 will NOT operate for the now. Crook local service will run the Saturday timetable on Mondays to Saturdays and other services are running as normal.
Redcar (Local Link) routes are suspended. Customers are being encouraged by the council run buses team to use the TeesFlex bus service by Stagecoach.
Durham Cathedral Bus service has been suspended until further notice.
Train operators are mostly continuing to provide all of their scheduled services at the present time and are continuing to monitor guideance by Government & health industry professional bodies. From Monday 23rd March 2020 there will be reduced services but all routes should still be operating.
Northern Railway: Are currently running a reduced service on all lines for ESSENTIAL travel only for KEY WORKERS who must go to work, for those who do not have a supermarket within walking distance (whether you like this supermarket or not) or you need to travel for medical reasons. Please check before you travel by clicking here and searching your journey.
Transpennine Express: From Monday 23rd March 2020 unfortunately Transpennine Express will need to, temporarily, operate an amended timetable; which will see North East routes extremely limited. Download the new timetables by clicking here. This may change as the situation changes, click here to check your journey in real time by searching for your journey for the date you want and it will tell you if its running or not.
LNER: From Monday 23rd March 2020 unfortunately LNER will need to operate an amended timetable, which you can download by clicking here. If your journey is not mentioned in this file it should be running as normal, but things can change. Please check before you travel by clicking here and searching your journey. Due to Government & Public Health England they have made the difficult decision to remove all catering from on-board trains and all First Class lounges will be closed until further notice. We would encourage travelling customers to either bring their own refreshments or to purchase from station food retailers before they board but please note these may also have limited open hours which are constantly changing.
CrossCountry: They are running a reduced network and from Monday 6th April, until further notice, CrossCountry train services will continue to operate throughout the day but at a reduced frequency and will not be serving Audley End, Stansted Airport, Doncaster, Bath Spa, Torquay, Paignton, Guildford, stations west of Plymouth, or beyond Edinburgh to Glasgow, Dundee or Aberdeen. Please check before you travel by clicking here and searching your journey. Catering has been suspended on all trains temporarily in response to the the latest guideance from Government and Health Officials. This will allow teams to focus on ensuring extra cleaning is undertaken of tables and main customer touch points throughout the journey. We would encourage travelling customers to either bring their own refreshments or to purchase from station food retailers before they board but please note these may also have limited open hours which are constantly changing.
Grand Central: Grand Central has been running an amended timetable for Key Workers for two weeks but as an open access operator they have no choice but to now SUSPEND ALL SERVICES after Friday 3rd April 2020 until further notice. Read their Managing Directors letter by clicking here.
If you have chosen not to travel, operators have all removed the usual £10 admin fee to amend tickets (where these are amendable for some operators). If you have a pre-booked ticket and wish to amend or cancel any ticket (amendable ot non-amendable) please visit the operators page by clicking their logo below for further advice.
TYNE & WEAR METRO TRAVEL
The Tyne & Wear Metro, from Tuesday 24th March 2020, will be running an extremely limited service for ESSENTIAL TRAVEL ONLY FOR KEY WORKERS. During the daytime there will be a 24 minute service and on an evening a 30 minute service. Nexus have said "The safety and wellbeing of our customers and our employees is our top priority and as per government guidelines people should only use public transport if it is absolutely essential."
For customers travelling with National Express, in line with Government advice against all but essential travel, they are cancelling all services after 23:59 on Sunday 5th April 2020. Please note that the journeys on route 815, from London at 22:00 and from Newcastle at 22:45 on Sunday 5th April are cancelled too as they finish after 23:59. If you have an upcoming journey before 31st May 2020 and would like to amend your ticket, to a different travel date free of charge, any time in the next 12 months, there is no need to contact National Express straight away you can make a ticket amendment by clicking here fill in the form and call them when you are ready to re-book. You dont need to contact them before your original travel date either. If you do not wish to amend your ticket to another date, and you would rather get a full refund. If you havenít already done so, please complete their refund form and they will process your refund within 28 days by clicking here.
For customers travelling with megabus are cancelling ALL services in England and Wales with no services running after Sunday 5th April 2020 and currently there is no date of when services will start running again. No services are on sale after Sunday 5th April 2020. They will continue to operate some Scottish services after this date and some partner services (for eg Oxford Tube to/from London) will continue. Customers with a booked ticket to travel on megabus services in England and Wales who have been affected by this will receive an email and be refunded.
From Monday 23rd March 2020, the Shields Ferry will run a reduced service, as crew members isolate in response to Public Health advice on the Coronavirus.
The Ferry will operate a 30 minute frequency timetable from 07:15 to 18:30 Monday to Saturday until further notice.
Later evening crossings normally timetabled to operate on Thursday, Friday and Saturday evenings will be suspended until further notice.
From Friday 3rd April only card payments will be accepted on the ferry.
The Ferry will also not operate on Sundays.
Customers due to travel with DSFD Seaways between North Shields & Amsterdam are advised that, all services are suspended until 28th April 2020 at the earliest.
Please note that it is possible to rebook online and we encourage customers to do that as soon as possible by clicking here as the DFDS call centre is extremely busy at the moment. Please contact DFDS via e-mail on firstname.lastname@example.org where possible.
KEEPING SERVICES CLEAN
All operators in our region already have a cleaning regime for their vehicles however in light of this outbreak, operators are stepping up their processes to ensure a safe environment for passengers and staff.
Every operator in our region has said they are increasing cleaning of main customer touch points, for example grab rails, stop buttons, card machines and ticket vending machines at stations and onboard.
You can do your bit by ensuring you...
Where possible purchase tickets using contactless payment or pre-purchase using smartphone apps
Sit apart, try not to sit directly in front or behind someone, keep seat rows empty between you and fellow passengers
Washing your hands for at least 20 seconds every couple of hours or more often
Use hand sanitiser where possible
Wash your hands when you get home, or to work or when your near a washroom facility
Cover your mouth when you cough then wash your hands or sanitise
Use a tissue or your sleeve when you sneeze or to wipe your nose and dispose the tissue straight away in a bin
Try to avoid touching your face, mouth, eyes or nose if your hands are not clean
If you feel unwell and have any of the virus symptoms stay at home & call NHS 111
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