(We are sticking with this message rather than the updated one because the current guidelines say Public Transport should still be for essential journeys only)

***LAST UPDATED 25TH MAY 2020 19:02 BST***

We are aware of the continuing and rapdily changing situation regarding the Coronavirus (COVID-19) outbreak and the effects this is causing on your travel plans.

We want you to be the first to know about what operators are doing to ensure you and their colleagues are safe and how the outbreak can affect your journey.

All operators we mention on TravelNorthEast.co.uk are working hard around the clock to ensure you are safe and safety will always be every operators first responsibility and below you can find the latest information for each form of travel.

AIR
BUS
TRAIN
TYNE & WEAR METRO
COACH
SHIELDS FERRY
DFDS FERRY
KEEPING SERVICES CLEAN

AIR TRAVEL

Teesside Airport: has taken the difficult decision to suspend all operations from 18:00 on 24th March 2020 until further notice. You should contact your airline if you are affected. Currently the Amsterdam route is expected to restart on 4th July 2020 and Eastern Airways routes are expected to recommence on 1st June 2020.

Newcastle Airport: Services have varying start dates and you should contact your airline for advicxe on their start dates but please note these are changing in line with the latest Government advice in the UK and the destinations they are flying to.

It has been confirmed today that the extremely controversial decision to impose quarantine measures on all UK arrivals will go ahead from the first week of June. Little more has been announced about how this will be implemented and how feasable this is however it will be reviewed every 3 weeks. Unfortunately airlines can only go by this information at the time being.

You are strongly advised to check your airlines website where the flight status will be displayed. You can find out your airlines website & contact details by clicking here.

BUS TRAVEL

Temporary emergancy timetables from Monday 23rd March 2020 came into force check below for updates for your operator. If your bus operator or service is not mentioned below, as far as we are currently aware, the service is running as normal.

Wearing A Face Covering: From Wednesday 13th May 2020, in line with the latest Government advice, Nexus have said that "passengers using the Tyne and Wear Metro, buses, the Shields Ferry and rail services are being urged (to wear a face covering)". Any form of cloth face covering is sufficent according to Public Health England advice; for example covering your nose & mouth with a head scarf or cloth face mask is fine. Remember medical graded PPE is NOT necessary and these should be left for the NHS & carers to use in a professional setting only.

Mutual Ticket Acceptance: From Monday 30th March, any valid ticket can be used on any bus operator in Tyne and Wear, Northumberland, County Durham and the Tees Valley areas for the duration of the emergency timetable as long as your ticket is valid in the area you are trying to travel in.

Return, day and season tickets on routes and in fare zones where the original ticket is valid.

Network One tickets are still recommended for multi-zone and multi-mode travel in Tyne and Wear.

Middlesbrough Bus Station
Is closed until further notice. Buses will stop at nearby stops, for full details of where to catch your bus click here.

Durham Bus Station
Is now closed, buses are departing from North Road.

Go North East
They are running a heavilly reduced service for KEY WORKERS. For timetables for all services click here (also includes May Bank Holiday details)

Please also note that Go North East will no longer accept cash unless it is an extreme case and where they do, they won't give you ANY change. Please use contactless cards, smartphones and the Go North East M-Ticket app.

Arriva North East
They are running a heavilly reduced service for KEY WORKERS. Click below for timetables for your area (also includes May Bank Holiday details).

Please also note that Arriva North East will no longer accept cash unless it is an extreme case and where they do, they won't give you ANY change. Any change will be donated to the NHS COVID 19 appeal. Please use contactless cards, smartphones and the Arriva M-Ticket app.

Arriva in Newcastle, North Tyneside, Tyne Valley and Northumberland
Arriva in County Durham, Darlington and Richmond
Arriva in Teesside, East Cleveland & Whitby

Yorkshire Coastliner
A temporary KEY WORKER timetable is in place with only two buses per day to/from Whitby and an hourly service between Scarborough & Leeds. Click here for the timetable.

Stagecoach North East
An temporary timetable for KEY WORKERS only is in place at all Stagecoach North East companies. For full details of services and timetable links from 19th April 2020 click here.

Nexus Funded Operators: for details of routes ran by Gateshead Central Taxis, Eurocars, Station Taxis, A-Line and Jim Hughes that are paid for by Nexus click the dates below.

For Nexus services between Sunday 17th May and Saturday 23rd May 2020 click here.
For Nexus services between Sunday 24th May and Saturday 30th May 2020 click here.

Borders Buses are operating emergancy timetables on routes 51, 60, 67, 70, H1/H2, X62, X95, 235, B1, 267 and 464 (some of these are just outside our region). No other routes are running for the foreseeable future. Click here to be taken to Borders Bus timetables.

Scarlet Band Bus and Coach Ltd is to suspend operation of service 16 (The Pink Bus) and service 20 from Saturday 4th April until further notice. In the County Durham area...

Service 35A (Bishop Auckland to Ferryhill) - operating a reduced timetable
Service 108 (Bishop Auckland to Wear Valley View) - Saturday timetable operating Monday to Saturday
Service 109 (Bishop Auckland to Oakenshaw - Saturday timetable operating Monday to Saturday
Service S1 (South Road Colleges to Gilesgate Moor) - operating a reduced timetable
Other services running as normal

Weardale Motor Services
84 (Crook Town Service) - Saturday timetable operating Monday to Saturday
101 (Stanhope to Bishop Auckland) - operating an hourly service to Crook, with journeys to Bishop Auckland at key times
X21 (Stanhope to Newcastle) - cancelled until further notice
Other services running as normal

Redcar (Local Link) routes are suspended. Customers are being encouraged by the council run buses team to use the TeesFlex bus service by Stagecoach.

Durham Cathedral Bus service has been suspended until further notice.

TRAIN TRAVEL

Since Monday 23rd March 2020 there has been a heavilly reduced service on our North East rail network, all operators (except Grand Central) are running a temporary emergancy timeable for ESSENTIAL journeys only.

Catering facilities on trains that would usually offer these are suspended, you should take provisions with you from home for your journey as station facilities also remain closed in line with Government advice.

You can download timetables for services below. However these change regularly to meet demand & manage social distancing on board, to remove unneccessary services and due to staff availability; to continue to provide a safe and efficent service whilst following Government guidelines and requirements.

Please check before you travel by clicking here and searching your journey (opens in a new window not related to TravelNorthEast.co.uk)

Northern Railway:
Route 1 (Alnmouth/Morpeth - Newcastle): Transpennine are running this route with a minor bus replacement by Northern. Click here to download timetable.
Route 2 (Nunthorpe - Middlesbrough/Newcastle): Click here to download timetable.
Route 3 (Bishop Auckland/Darlington - Saltburn): Click here to download timetable.
Route 4 (Carlisle/Hexham - Newcastle): Click here to download timetable.
Route 5 (Middlesbrough - Whitby): Click here to download timetable.

Transpennine Express:
Download temporary timetable by clicking here.

LNER:
Anyone travelling with LNER will require a seat reservation, before boarding the train. The introduction of ‘reservation only’ travel will help to manage the numbers of people on each train and enable you to sit with sufficient distance during your journey. If you have a reservation as part of your ticket don't worry this stays valid but the allocated seat does not. You should sit by the window and keep a row of seats free in front and behind you to leave 2 metres distance as well as using alternative sides of the train. If your ticket does not come with a reservation, for example a season ticket, don't worry you can reserve a seat on your train just seconds before it departs the station so you can still have the flexibility that your season ticket provides. Simply visit the LNER site by clicking here, even whilst your stood waiting to board the train, and you can reserve a seat.

Download temporary timetable (25th until 29th May 2020) by clicking here.

Weekend timetable available soon. You can check your journey at anytime by clicking here and use one of the journey planners

CrossCountry: CrossCountry continue to run an amendmended timetable which is changing regularly to meet demand and ensure safety. Check the latest updated timetables below...

Download temporary timetable (Monday to Friday - 18th to 5th June 2020) by clicking here.

Weekend timetable available soon. You can check your journey at anytime by clicking here and use one of the journey planners

Grand Central: Services are currently suspended after Friday 3rd April 2020 until further notice. Read their Managing Directors letter by clicking here. Grand Central are currently working on plans to restart services when it is safe to do so and would love to hear your feedback by clicking here & completing a survey.

Ticket Refunds: If you have chosen not to travel, operators have all removed the usual £10 admin fee to amend tickets (where these are amendable for some operators). If you have a pre-booked ticket and wish to amend or cancel any ticket (amendable ot non-amendable) please visit the operators page by clicking their logo below for further advice.

TYNE & WEAR METRO TRAVEL

The Tyne & Wear Metro, will be running an extremely limited service for ESSENTIAL TRAVEL ONLY FOR KEY WORKERS. During the daytime there will be a 24 minute service and on an evening a 30 minute service. From 17th May there will be new train times and more trains will be running at peak times to assist with social distancing on busier trains. 

Sunderland station: will be open 06:00 until 22:30 Monday to Saturday and 06:30 until 22:30 on Sunday.  Outside of these times trains will run through the station without stopping.

Newcastle Airport station: The doorway to the Airport terminal from the station will be open from 07:00 until 13:00 only, until further notice.  Outside of these times please use the alternative doorway located midway up the covered ramp walkway that leads from the station concourse.

Wearing A Face Covering: From Wednesday 13th May 2020, in line with the latest Government advice, Nexus have said that "passengers using the Tyne and Wear Metro, buses, the Shields Ferry and rail services are being urged (to wear a face covering)". Any form of cloth face covering is sufficent according to Public Health England advice; for example covering your nose & mouth with a head scarf or cloth face mask is fine. Remember medical graded PPE is NOT necessary and these should be left for the NHS & carers to use in a professional setting only.

Download keyworker Metro timetable for both routes by clicking here (from 17th May 2020)

Download keyworker Metro timetable for both routes by clicking here (BANK HOLIDAY 25TH MAY 2020 ONLY)

COACH TRAVEL

National Express, in line with Government advice against all but essential travel, they cancelled all services after 23:59 on Sunday 5th April 2020; they are expecting to run an amended timetable from 1st July 2020. If you have an upcoming journey before 30th June 2020 and would like to amend your ticket, to a different travel date free of charge, any time in the next 12 months, there is no need to contact National Express straight away you can make a ticket amendment by clicking here fill in the form and call them when you are ready to re-book. You dont need to contact them before your original travel date either. If you do not wish to amend your ticket to another date, and you would rather get a full refund. If you haven’t already done so, please complete their refund form and they will process your refund within 28 days by clicking here.

megabus have cancelled ALL services in England and Wales after Sunday 5th April 2020 and currently there is no date of when services will start running again. They will continue to operate some Scottish services after this date and some partner services (for eg Oxford Tube to/from London) will continue. Customers with a booked ticket to travel on megabus services in England and Wales who have been affected by this will receive an email and be refunded.

SHIELDS FERRY

They are now operating between 06:45 and 19:30 Monday to Saturday.  The first ferry leaves South Shields 06:45 and the last ferry leaves North Shields 19:30, operating a 30 minute frequency, until further notice. Only card payments will be accepted on the ferry. The Ferry will also not operate on Sundays.

Wearing A Face Covering: From Wednesday 13th May 2020, in line with the latest Government advice, Nexus have said that "passengers using the Tyne and Wear Metro, buses, the Shields Ferry and rail services are being urged (to wear a face covering)". Any form of cloth face covering is sufficent according to Public Health England advice; for example covering your nose & mouth with a head scarf or cloth face mask is fine. Remember medical graded PPE is NOT necessary and these should be left for the NHS & carers to use in a professional setting only.

DFDS FERRY

Customers due to travel with DSFD Seaways between North Shields & Amsterdam are advised that, all services are suspended until & including 17th June 2020 at the earliest.

Please note that it is possible to rebook online and we encourage customers to do that as soon as possible by clicking here as the DFDS call centre is extremely busy at the moment. Please contact DFDS via e-mail on travel.sales@dfds.com where possible.

KEEPING SERVICES CLEAN

All operators in our region already have a cleaning regime for their vehicles however in light of this outbreak, operators are stepping up their processes to ensure a safe environment for passengers and staff.

Every operator in our region has said they are increasing cleaning of main customer touch points, for example grab rails, stop buttons, card machines and ticket vending machines at stations and onboard.

You can do your bit by ensuring you...

 

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