Tuesday 4th February 2020
Transpennine Express Launch Delay Repay 15
TransPennine Express has announced that from Sunday 2nd February 2020 customers who are delayed by 15 minutes or more will be entitled to compensation.
Delay Repay 15 (DR15) is a further extension of the previous Delay Repay compensation that customers receive, when their train is delayed by 30 minutes or more.
Customers who are delayed by 15 minutes or more will be able to claim back 25% of their ticket price for a single ticket, 12.5% of their ticket price for a return ticket and season ticket holders will also be able to claim compensation should their train be delayed.
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