Monday 24th August 2020
Go North East Joins The Sunflower Lanyard Sceme

Go North East has recently joined the Sunflower Lanyard Scheme – a campaign designed to help staff recognise passengers with hidden disabilities and be aware of when extra assistance may be needed.

A hidden disability can be a range of things. Hidden disabilities don't have physical signs and include learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. They can also include asthma, COPD, and other lung conditions as well as chronic illnesses such as renal failure, diabetes, and sleep disorders when those diseases significantly impact day-to-day life.

Passengers with hidden disabilities or conditions, can wear the lanyard to let staff members discreetly know they may require extra assistance, patience, or time when travelling. This saves customers having to ask, which can not only cause stress but can cause anxiety and stop people feeling comfortable & confident when using buses. The use of the lanyard scheme has proved to support customers with hidden disabilities.

Go North East is believed to be the first bus operator in the North East to join the scheme. Martijn Gilbert, Managing Director at Go North East, says: “We’re delighted to get on board with the Sunflower Lanyard Scheme.

“Living with a hidden disability can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges faced.

“This is the latest addition to the extensive awareness training our colleagues receive, which includes work with the likes of the Alzheimer’s Society and RNIB.

“By wearing the Hidden Disabilities Sunflower lanyard or using the cards, customers can discreetly let our drivers know that they may need additional support, help or a little more time.”

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